If your contract says disputes go to the American Arbitration Association (AAA), the case will usually follow the AAA Commercial Arbitration Rules. Here is the typical path.
Filing and fees
The claimant files a demand and pays a filing fee. The respondent may answer and file a counterclaim. Arbitrator compensation is an additional cost the parties usually share unless the contract says otherwise.
Choosing the arbitrator
The AAA typically sends a list of candidates, and the parties strike and rank names. Arbitrators must disclose potential conflicts, and California adds its own disclosure requirements.
Preliminary hearing and discovery
The arbitrator sets a schedule and the scope of document exchange and depositions, which is usually narrower than in court.
The hearing
Witnesses testify under oath and exhibits are presented. Rules of evidence are applied more flexibly than in court.
The award
The award is generally final and binding. Courts can vacate an award only on narrow grounds. A party can petition to confirm the award as a judgment and then enforce it.
Related: arbitration and mediation
General information about California law, not legal advice. Reading this guide does not create an attorney-client relationship.